New heights of tolerance
It's been another great 2 days off yet again. Nothing exciting but just the mere enjoyment of doing zilch is extremely satisfying. The usual laudry, Walmart/Daiei outing and house chores...Jeeezzz, I'm getting boring and domestic and lovin' it... Urgh.
Experienced yet another encounter with an abusive CB guest before I went on my off days. Had this party of 5, 2 adults and 3 young kids. Kids were shouting at top of their lungs and flinging silverware around the tables and causing quite a stir. Mum and Dad just played along, letting them do whatever the hell they wanted.(Throughout my time here, I've seen the worst in parenthood). One of my Lead hostess(and also one of the most friendliest person I've known and did I mention 15 years in the bizness?) took the initiative, went up to the table and asked politely if they could calm their kids down coz' guests seating around them did not pay top dollar to eat at "Chuckee Cheese". Apparently guests seating around were not amused by the ruckus. And then the "circus" began...
Guests felt they were told to leave, wanted to see the Manager. GUESS WHO?
1)Saw and talked to hostess first to evaluate situation then went over to table. 2)Went over to table, made sure 1st if they enjoyed the dinner.
3)Listened to "complaint" and then apologised and asked if I could do anything to make up for hostess "actions", further explaining hostess just doing her job to accomdate to all our guests by having nice quiet dinner in nice fancy restaurant. Wanted hostess to apologize for 'chasing' them out because of kids.
4)Quote: "I'm an attorney" " This is discrimination" "I will take to all the levels to bring your establishment down"
5)Went to hostess to ask if she could just pull on the rhino skin suit to apologize, said NO coz' she did nothing wrong.
6)Agreed that she was just doing her job and I pulled on my rhino skin suit to apologize on her behalf. Did just that...guest still not happy...Ask for my biz card and I gave it to him. Said he will bring it "to all levels to make us jobless"
7)Said sorry once more but guest said: " I'll stay for another 4 hours to fuckin piss everyone off in your restaurant"
8)I said:"You are welcomed to do that, and in no way are we trying to get you out of the restaurant." I left table after
To make the story short, prior to leaving, he tapped his H2O glass with a fork and announce loudly to everyone around him. " I'm sorry my family and I ruined your evening, but I hope you're happy now that we're being kicked out."
Keep in mind that this was after they already had their dinner and paid.
I was standing at hallway of restaurant, attending to other bizness. Guest walks past me, stops and says," You're lucky my wife is here." (I was with my exec. chef and another server at the time, we were standing side by side)
Baffled, I asked, why so?
"If she wasn't, (while pointing his finger at me)I would have fuckin dragged your ass out of this restaurant and whacked you. You're a pussy Assitant Outlet Manager who couldn't get his fuckin hostess to apologize to my wife."
He walked off after which. Chef and server around me all baffled. I felt like a punching bag but kept my cool and just let it go...Those of you who read this probably know I would have whipped his fucking ass there and then. However, over the years I've taught myself well and I know it's not worth it.
Anyway, waiting to see if anything comes out of it, whether or not Mr. Attorney from Orange County is gonna do anything...Will keep you all informed.
Thanks to my Mom and Pops for good parenting. I also believe in the ROTAN and that all too famous phrase:" You misbehave now but when you go back home you watch out..." "Aiyah...cia lat...go home sure kenah already" That shut me up real good as a kid. Thanks
Experienced yet another encounter with an abusive CB guest before I went on my off days. Had this party of 5, 2 adults and 3 young kids. Kids were shouting at top of their lungs and flinging silverware around the tables and causing quite a stir. Mum and Dad just played along, letting them do whatever the hell they wanted.(Throughout my time here, I've seen the worst in parenthood). One of my Lead hostess(and also one of the most friendliest person I've known and did I mention 15 years in the bizness?) took the initiative, went up to the table and asked politely if they could calm their kids down coz' guests seating around them did not pay top dollar to eat at "Chuckee Cheese". Apparently guests seating around were not amused by the ruckus. And then the "circus" began...
Guests felt they were told to leave, wanted to see the Manager. GUESS WHO?
1)Saw and talked to hostess first to evaluate situation then went over to table. 2)Went over to table, made sure 1st if they enjoyed the dinner.
3)Listened to "complaint" and then apologised and asked if I could do anything to make up for hostess "actions", further explaining hostess just doing her job to accomdate to all our guests by having nice quiet dinner in nice fancy restaurant. Wanted hostess to apologize for 'chasing' them out because of kids.
4)Quote: "I'm an attorney" " This is discrimination" "I will take to all the levels to bring your establishment down"
5)Went to hostess to ask if she could just pull on the rhino skin suit to apologize, said NO coz' she did nothing wrong.
6)Agreed that she was just doing her job and I pulled on my rhino skin suit to apologize on her behalf. Did just that...guest still not happy...Ask for my biz card and I gave it to him. Said he will bring it "to all levels to make us jobless"
7)Said sorry once more but guest said: " I'll stay for another 4 hours to fuckin piss everyone off in your restaurant"
8)I said:"You are welcomed to do that, and in no way are we trying to get you out of the restaurant." I left table after
To make the story short, prior to leaving, he tapped his H2O glass with a fork and announce loudly to everyone around him. " I'm sorry my family and I ruined your evening, but I hope you're happy now that we're being kicked out."
Keep in mind that this was after they already had their dinner and paid.
I was standing at hallway of restaurant, attending to other bizness. Guest walks past me, stops and says," You're lucky my wife is here." (I was with my exec. chef and another server at the time, we were standing side by side)
Baffled, I asked, why so?
"If she wasn't, (while pointing his finger at me)I would have fuckin dragged your ass out of this restaurant and whacked you. You're a pussy Assitant Outlet Manager who couldn't get his fuckin hostess to apologize to my wife."
He walked off after which. Chef and server around me all baffled. I felt like a punching bag but kept my cool and just let it go...Those of you who read this probably know I would have whipped his fucking ass there and then. However, over the years I've taught myself well and I know it's not worth it.
Anyway, waiting to see if anything comes out of it, whether or not Mr. Attorney from Orange County is gonna do anything...Will keep you all informed.
Thanks to my Mom and Pops for good parenting. I also believe in the ROTAN and that all too famous phrase:" You misbehave now but when you go back home you watch out..." "Aiyah...cia lat...go home sure kenah already" That shut me up real good as a kid. Thanks
posted by Learning Facilitator at
7:43 AM
3 Comments:
I work as a hotel housekeeper. I've also seen parents let their kids do whatever they please and we get yelled at (by parents)if we say anything. (as in kids running up and down the halls at 8am with flight attendants still trying to sleep amoungst others, playing on the elevators, pushing guests etc.) We won't go into how the parents or just some supposed adults leave the rooms. Lets leave it at nasty. It would make both our jobs easier if everyone was a bit more polite....
I couldn't agree with you more bastet...I've seen parents leaving their infants in the stroller out of sight from where they are and having drinks at the bar...holy shit
That's worse than the hockey parents letting there kids (ages from 3 and up) rampage through the hotel while they're getting drunk at the bar.
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